General Terms and Conditions and Reclamaerms and Conditions
ZBASIC INFORMATION
These terms and conditions apply to contracts concluded remotely in the e-shop www.lama-bfc.sk between the seller and the buyer pursuant to Act No. 102/2014 Coll. on Consumer Protection in the Sale of Goods or Provision of Services under a Contract Concluded at a Distance.
The seller is:
Ing. Andrea Saynyková - LAMA
Obisovce 54
04481 Obišovce
ID: 47985984 tel: 0907 287 430,
e-mail: ,
registered in the field of trade business Komenského 52, 041 26 Košice.
The buyer is a consumer, i.e. a natural person who, when concluding and performing a consumer contract, is not acting within the scope of his or her business activity of employment or profession. Purchases made by a business entity are governed by the Commercial Code No. 513/1991 Coll. By placing an order, the Buyer confirms that he/she agrees to the General Terms and Conditions and these shall apply to all relations between the Seller and the Buyer when ordering goods and any claims for goods.
The supervisory authority for consumer protection is the SOI Inspectorate for the Košice Region, Vrátna 3, p.o. box A-35, 040 65 Košice 1, Supervision Department.
Oorder and conclusion of the contract
Sending a completed order by the buyer is considered a proposal for the conclusion of a contract under the Civil Code, based on the seller's offer in the e-shop. The conclusion of the contract occurs upon confirmation of the order by the Seller.
By sending the order, the Buyer agrees to the wording of the General Terms and Conditions and the Reclama Regulations, as well as to the price of the ordered goods. The order becomes binding upon delivery to the Seller.
After creating an order in the e-shop, an e-mail is automatically generated to the buyer confirming that the order has been accepted by the e-shop. At the same time, the registered buyer's order will be available in the My account.
The Seller reserves the right to cancel the Buyer's order if the funds for the order are not credited to the Seller's bank account within 5 working days (applies to payment by bank transfer in advance).
Ceny of goods
All prices of products in the e-shop are final. The seller is not subject to VAT. The price of the product does not include delivery costs. These are also indicated in the shopping cart before the order is completed, where the buyer also sees the total price of the order, including the cost of delivery.
The Seller reserves the right to change the price in justified cases, however, the Seller is obliged to notify the Buyer of the price change and the Buyer must accept the new price at the same time as the order is fulfilled at the new price. Otherwise, the Buyer has the right to cancel the order without any cancellation fee.
Mtransport options - postage
The Seller provides the following shipping options for delivery within the Slovak Republic:
Slovak Post - 4€
Packet to the dispensing point - 4€
Packet to address 5€
postage outside the Slovak Republic:
delivery Czech Republic:
Packet dispensing point - 4€
Packet to address - 5€
delivery Austria:
Packet to address - 6€
delivery Hungary:
Packet per dispensing point: 4€
Packet to address - 5€
delivery Poland:
Packet to the dispensing point - 5€
Packet to address - 6€
delivery Germany:
Packet to address - 7€
delivery Slovenia:
Packet to the dispensing point - 5€
Packet to address - 6€
delivery Italy:
Packet per dispensing point - 8€
Packet to address - 9€
delivery France:
Packet to the dispensing point - 7€
Packet to address - 8€
Delivery Portugal:
Packet per dispensing point - 10€
Packet to address - 11€
delivery Netherlands:
Packet to address - 13€
Delivery Croatia:
Packet to address - 6€
Delivery Romania:
Packet to the dispensing point - 5€
Packet to address - 6€
Delivery Greece:
Packet to the dispensing point - 5€
Packet to address - 7€
delivery Spain
Packet per dispensing point - 8€
Packet to address - 9€
delivery Lithuania:
Packet to the dispensing point - 5€
Packet to address - 7€
delivery Latvia:
Packet to the dispensing point - 6€
Packet to address - 7€
delivery Luxembourg:
Packet to address - 15€
delivery Belgium:
Packet to address - 12€
delivery Bulgaria:
Packet to the dispensing point - 5€
Packet to address - 6€
Delivery Denmark:
Packet to address - 15€
delivery Estonia:
Packet to the dispensing point - 6€
Packet to address - 9€
delivery Sweden:
Packet to the dispensing point - 12€
Packet to address - 20€
Delivery Ireland:
Packet to address - 13€
delivery Finland:
Packet to the dispensing point - 11€
Packet to address - 20€
delivery outside the EU:
delivery United Kingdom:
Packet to address - 10€
delivery Switzerland:
Packet to address - 15€
delivery to other countries of the world by mutual agreement, for inquiry please contact or by phone at +421907287430/+421915333809
Platba for goods
The Seller accepts payment for the ordered goods in the following ways:
Payment in advance by bank transfer, to the account number (IBAN): SK88 0900 0000 0052 2403 7403, Slovenská sporitelňa, SWIFT: GIBASKBX
Payment upon receipt of the package by the buyer - delivery (1€ surcharge on postage)
Payment by STRIPE payment gateway
As part of the order in the e-shop, the buyer is obliged to pay the price to the seller for the ordered goods.
Delivery of goods
Orders will be processed in the shortest possible time and usually within 1-3 working days, but up to a maximum of 7 working days for goods that are available in stock. The buyer is notified by e-mail within 24 hours of dispatch of the order.
The delivery time is extended by an additional 1 to 3 working days for delivery of the goods by Slovak Post.
If you do not receive the goods or a deposit notification at the post office even 7 days after our dispatch email, please contact your delivery post office as well as us at the email address: .
When ordering goods that are not available in stock at the time of the order, the deadline for the production of the goods and delivery of the goods to the buyer is extended to 30 days. It is possible to order goods that are not available in stock by mutual agreement between the buyer and the seller.
The seller sends the goods well packed and secured. The Buyer is obliged to inspect the consignment after receipt, if it is possible to verify the completeness and integrity of the consignment. Do not accept visibly damaged goods (damaged package wrapping, etc.)! Claim any discrepancies or defects immediately. Later claims for damage to the consignment or the quantity of goods will not be accepted by the seller.
Once the full amount has been credited to the seller's account, including the chosen postage, the goods will be shipped to the buyer within 3 working days.
The Seller reserves the right to extend the delivery time in case of unforeseen circumstances. The Buyer will be informed of the extension of the delivery time without delay.
The goods shall be deemed to have been accepted by the Buyer at the time when the Buyer or a third party designated by the Buyer (excluding the carrier) accepts all parts of the ordered goods, or if a) the goods ordered by the Buyer in a single order are delivered separately, at the time of acceptance of the goods delivered last, b) the Buyer delivers goods consisting of several parts or pieces, at the time of acceptance of the last part or piece, c) the Buyer delivers the goods repeatedly during a specified period, at the time of acceptance of the first delivered goods.
Reklamaerms and Conditions
The online store www.lama-bfc.sk guarantees the buyer for:
compliance with the price that was valid at the time of sending the order by the buyer;
delivery of the goods in such a way that they are not damaged;
delivery of the goods in the quantity and assortment specified in the order.
The online shop www.lama-bfc.sk is not responsible for:
delayed delivery of goods caused by the carrier (post office, courier company DPD)
late delivery of goods caused by incorrect address of the recipient;
damage caused by the delivery person (post office, courier company DPD).
The Seller shall be liable for defects in the goods upon receipt by the Buyer. In the case of items sold for a lower price, the seller is not liable for the defect for which the lower price was agreed. Unless the goods are perishable or second-hand, the seller is liable for defects that occur after the goods have been taken over within the guarantee period (warranty).
The warranty period for new goods is 24 months, which runs from the receipt of the goods by the buyer. The warranty period for custom-made items is 24 months. Proof of purchase (cash receipt or invoice) is sufficient to make a claim.
If the goods have a defect that can be remedied, the buyer has the right to have it remedied free of charge, in a timely and proper manner. The seller is obliged to remove the defect without undue delay.
However, the buyer should not continue to use the item on which he has found a defect. In the case of defects that occur after the purchase, they must be pointed out without undue delay from the discovery of the defect, at the latest before the expiry of the warranty period. After the expiry of the warranty period, the right to make a claim shall cease.
Wear and tear characteristic of the material or use is not considered a defect (e.g. wear and tear from wear and tear from washing, which naturally changes the appearance of the product). It is not a defect if the nature of the item sold shows that its lifetime is shorter than the guarantee period and if, in the normal course of use of such an item, it is subject to general wear and tear before the guarantee period expires.
The claim does not cover discoloration of individual parts of the goods, stretching or shrinking of the goods due to improper washing or drying of the goods in the tumble dryer. We reserve this right on the basis that we test all items for discolouration of the material before selling them, and we also advise the consumer how to wash and dry the goods gently.
Instead of removing the defect, the buyer may require replacement of the item or, if the defect relates only to a part of the item, replacement of the part if this does not incur disproportionate costs for the seller in relation to the price of the goods or the severity of the defect. The seller may always replace the defective item with a faultless one instead of removing the defect, if this does not cause serious inconvenience to the buyer. If there is a defect which cannot be remedied and which prevents the thing from being properly used as a thing without defect, the buyer has the right to have the thing replaced or to withdraw from the contract. The same rights shall apply to the buyer if the defects are remediable, but if the buyer cannot properly use the goods because of the recurrence of the defect after repair or because of a greater number of defects. If there are other irremediable defects, the buyer is entitled to a reasonable discount on the price of the item.
The rights of liability for defects shall be exercised with the Seller in writing to Ing. Andrea Saynyková - LAMA, Obišovce 54, 044 81, Obišovce or by e-mail to . In both cases, the consumer must provide a copy of the tax document (invoice/receipt). Packages with goods for exchange or repair should be sent to. Andrea Saynyková, Obišovce 54, 044 81, Obišovce. We recommend sending the goods as a parcel or registered letter. In case of repair or replacement of goods, the buyer is obliged to pay the cost of shipping the package to the seller's address. We will not accept parcels sent on cash on delivery. When re-sending already repaired goods or exchanged goods, the supplier of the goods is liable for the shipping costs. i.e. Ing. Andrea Saynyková - LAMA. The seller is obliged to carry out the repair within a maximum period of 30 days.
If there is a replacement, the warranty period starts again from the receipt of the new item. The same applies if a part that has been warranted is replaced.
Handling of the complaint means the completion of the reclama procedure by handing over the repaired product, replacement of the product, refund of the purchase price of the product, payment of a reasonable discount on the price of the product, a written invitation to take over the performance or a reasoned refusal.
When a complaint is made, the Seller shall determine the method of handling the complaint immediately or, in complex cases, no later than 3 working days from the date of the complaint, in justified cases, in particular if a complex technical evaluation of the condition of the product or service is required, no later than 30 days from the date of the complaint. Once the method of handling the complaint has been determined, the complaint shall be handled immediately; in justified cases, the complaint may also be handled later; however, the handling of the complaint shall not take longer than 30 days from the date of the complaint. After the expiry of the period for processing the complaint, the buyer has the right to withdraw from the contract or to have the product replaced with a new product.
If the Buyer has made a claim for a product within the first 12 months of purchase, the Seller may only reject the claim on the basis of a professional assessment; regardless of the outcome of the professional assessment, the Seller shall not require the Buyer to pay the costs of the professional assessment or any other costs related to the professional assessment. The Seller shall provide the Buyer with a copy of the professional assessment justifying the rejection of the claim within 14 days of the date of settlement of the claim at the latest. If the Buyer has made a claim for the product after 12 months from the date of purchase and the Seller has rejected it, the Seller shall indicate in the document on the handling of the claim to whom the Buyer may send the product for expert assessment. If the product is sent to a designated person for expert assessment, the costs of the expert assessment, as well as any other costs reasonably incurred in connection therewith, shall be borne by the seller regardless of the outcome of the expert assessment. If the buyer proves the seller's liability for the defect by the expert assessment, the buyer may reassert the claim; the warranty period shall not expire while the expert assessment is being carried out. The Seller is obliged to reimburse the Buyer within 14 days from the date of reasserting the claim for all costs incurred for the expert assessment as well as all related costs reasonably incurred.
The Seller is obliged to issue a confirmation to the Buyer when making a claim. If the claim is made by e-mail, the Seller is obliged to deliver the confirmation of the claim to the Buyer immediately; if it is not possible to deliver the confirmation immediately, it must be delivered without undue delay, but at the latest together with the proof of the claim; the confirmation of the claim does not have to be delivered if the Buyer has the opportunity to prove the claim in another way.
Order cancellation
The Buyer has the right to cancel an order that has not yet been processed and shipped by the Seller free of charge. In this case, please contact us as soon as possible at and enter your order number. If the shipment has already been paid for, we reserve the right to refund the money within 10 working days to the buyer's account.
In the event of cancellation of an already shipped order by the Buyer, the Seller reserves the right to offset the fee in the amount of the shipping costs against the purchase price paid and to send the excess amount to the Buyer's account. The purchase price reduced by the transport costs will be refunded to the Buyer's account only after the delivery of the cancelled goods to the Seller's address. Please do not send the cancelled goods on delivery, such goods will not be accepted.
The Seller reserves the right to cancel the Buyer's order for goods if it is unable to deliver them due to their out-of-stock condition. The Buyer will be notified of the cancellation of the order immediately by telephone or e-mail. In the event of payment of the purchase price or part thereof, the funds will be returned to the Buyer within 10 days to the account from which the goods were paid for, unless otherwise agreed.
Vcounting of goods - withdrawal from the contract without giving a reason
The consumer has the right to return the goods to the seller within 14 calendar days from the date of receipt of the goods on the basis of Act No. 102/2014 Coll. on consumer protection in door-to-door and mail-order sales pursuant to § 7.
Upon receipt and inspection of the goods together with all documentation (according to the above conditions for the return of goods) and after acknowledgement of the right, we will return the funds to the buyer by transfer to his account, no later than within 20 working days.
The buyer may withdraw from the contract, the subject of which is the delivery of the goods, even before the withdrawal period has started.
The buyer may not withdraw from a contract the subject of which is the sale of goods made to the consumer's specific requirements, custom-made goods or goods intended specifically for a single consumer. Nor shall the buyer have the right to withdraw from the contract if the goods have already been used, washed or otherwise deteriorated.
The buyer may exercise the right to withdraw from the contract in writing to Andrea Saynyková, Obišovce 54, 044 81, Obišovce or by e-mail to . In both cases, a copy of the tax document (invoice/receipt) and a completed withdrawal form must be included, which can be found in TU. We recommend sending the goods subject to withdrawal from the contract as a registered letter or parcel to Andrea Saynyková, Obišovce 54, 044 81, Obišovce. Please do not send the goods by cash on delivery, as we will not accept such a package.
Upon receipt of the notice of withdrawal, the Seller shall reimburse to the Buyer within 14 days at the latest the payments received from the Buyer under or in connection with the Contract, but less the costs of transport, delivery and postage. The Seller shall only refund the value of the goods to the Buyer. The Buyer shall be responsible for the cost of postage and shipping. The Seller shall refund the payment in the same way as the Buyer used for his payment. the Buyer may also agree with the Seller on a different method of refund.
The Seller shall not be obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a delivery method other than the cheapest normal delivery method offered by the Seller. Additional costs means the difference between the cost of delivery chosen by the Buyer and the cost of the cheapest normal method of delivery offered by the Seller.
Upon withdrawal from the contract, the seller is not obliged to refund the buyer before the goods are delivered to him or until the buyer proves that the goods have been sent back to the seller, unless the seller proposes to collect the goods in person or through a person authorised by him.
The buyer is obliged to send the goods back or hand them over to the seller or a person authorized by the seller to take over the goods within 14 days from the date of withdrawal from the contract. This time limit shall be deemed to have been observed if the goods have been handed over for shipment no later than on the last day of the time limit.
The buyer has the opportunity to test the functionality of the goods after delivery, but cannot use the goods if he withdraws from the contract. In order to ascertain the nature, characteristics and functionality of the goods, the consumer should only handle and inspect the goods in the same way as he would be able to do in a bricks-and-mortar shop. The buyer is required to handle and inspect the goods with due care during the withdrawal period. For example, the buyer should only try on the clothes purchased, should not wash or wear them, and should return the goods with the original tags or other means of protection or identification. Should the Seller find on receipt of such goods signs of damage, wear or deterioration, the Seller reserves the right not to agree to withdraw from the contract, in which case the Seller will not refund the Buyer's money, but will send back the goods which were the subject of the contract of sale to the Buyer.
The Buyer's claims to claim shall be extinguished:
if these were caused by mechanical damage to the product by the buyer;
if these have been caused by improper handling of the product in a manner other than that specified in the instructions for use,
failure to notify obvious defects upon receipt of the goods;
if these are caused by the use of the goods in conditions which do not correspond to the natural environment of the goods in terms of humidity, chemical and mechanical influences;
if these have been caused by neglect of care and maintenance of the goods;
if these have been caused by the use of the goods in violation of their purpose, general principles or other breach of warranty conditions.
The warranty does not cover normal wear and tear of the goods (or parts thereof) caused by use and washing of the goods, which naturally changes the appearance of the product.
Alternative dispute resolution
The buyer - the consumer - has the right to contact the seller with a request for redress (for example, by e-mail to ), if he is not satisfied with the way the seller has handled his complaint or if he believes that the seller has violated his consumer rights. If the seller responds to this request in a negative manner or fails to respond within 30 days of sending it, the consumer has the right to submit a proposal for the initiation of an alternative dispute resolution to an alternative dispute resolution entity (hereinafter ADR entity) pursuant to Act 391/2015 Coll. ADR entities are authorities and authorised legal persons pursuant to §3 of Act 391/2015 Coll. The list of ADR entities can be found on the website of the Ministry of Economy of the Slovak Republic www.mhsr.sk can be submitted by the consumer in the manner determined pursuant to §12 of Act 391/2015 Coll.
Consumers can also lodge a complaint via the RSO's alternative dispute resolution platform, which is available online at https://ec.europa.eu/consumers/odr/main/index-cfm alternative dispute resolution can only be used by a consumer - a natural person who does not act within the scope of his/her business, employment or profession when concluding and performing a consumer contract. Alternative dispute resolution applies only to a dispute between a consumer and a seller arising out of or relating to a consumer contract. Alternative dispute resolution shall apply only to distance contracts. Alternative dispute resolution does not apply to disputes where the value of the dispute does not exceed EUR 20. The ADR entity may require the consumer to pay a fee for the initiation of ADR up to a maximum of EUR 5 including VAT.
Rights and Obligations of the Parties
The Seller and the Buyer shall be deemed to be the parties to the Contract.
The buyer is obliged to:
to collect the ordered goods;
pay the agreed consideration to the seller for the goods;
to check the integrity of the packaging or the goods themselves upon receipt.
The Seller is obliged to:
to deliver the goods to the buyer in the required quality, quantity and at the agreed price;
together with the goods or additionally send to the buyer all documents for the goods, such as the invoice for the goods, instructions for use.
DATA PROTECTION
The protection of your personal data is governed by the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter referred to as "GDPR") and/or Act No.18/2018 Coll. 18/2018 Coll. on the protection of personal data and on amending and supplementing certain acts, as amended (hereinafter referred to as the "PDPA"), whereby your rights are regulated in particular in § 28 et seq. of the PDPA (as of 25.05.2018 in Article 5 and Articles 12 to 22 of the GDPR).
The security of your personal data and the processing of your personal data in a lawful manner is of paramount importance to us. Here you can find out what your rights are and what you can request from us.
what rights do you have?
- (a) the right of access to data
You have the right to know whether we are processing your personal data.If we are processing your personal data, you can ask us for access to the data. Upon your request, we will issue a confirmation with information about the processing of your personal data by our company.
- (b) the right to rectification
You have the right to have your personal data processed by us to be correct, complete and up-to-date. If your personal data is incorrect or out of date, you can ask us to correct or complete it.
- (c) the right to erasure
In certain circumstances, you have the right to have your personal data erased by us. You can ask us to delete your data at any time. We will delete your personal data if
we no longer need your personal data for the purpose for which you provided it to us;
you withdraw your consent;
you object to the processing of your personal data;
we process your personal data unlawfully;
personal data must be erased in order to comply with a legal obligation;
if you are a child or parent of a child who has consented to the processing of personal data via the internet;
- (d) the right to restriction of processing
You can ask us to restrict the processing of your personal data. If we comply with your request, we will only store your personal data and will not process it further. Restriction of the processing of your data will occur if
notify us that your personal data is incorrect until we have verified its accuracy;
we are processing your personal data unlawfully, but you do not consent to its erasure and instead request that we only restrict the processing of your personal data;
we no longer need your data, but you need it to prove, exercise or defend your rights;
you object to the processing of your personal data until we have verified that our legitimate interests outweigh your reasons.
- (a) the right to data portability
You have the right to request that we provide you with your personal data in an electronic format (e.g. an XML or CSV file) that allows you to easily transfer your data to another company. You can also ask us to transfer your personal data directly to the company of your choice. We will comply with your request if you have provided us with the personal data directly and have given us your consent to process it.
- (b) the right to object
You have the right to object to us processing your personal data. If we process your personal data for direct marketing purposes, you can object to the processing at any time. We will delete your personal data on the basis of the objection. If we process your personal data in the following cases:
for the performance of a task in the public interest or in the exercise of public authority,
because of our legitimate interest,
creating a customer profile,
you can object to their processing if you have personal grounds for doing so.
how can you exercise these rights?
you can contact us with your request in any of the following ways:
by email to
via an online electronic form on our website www.lama-bfc.sk
We will deal with all your requests and inform you of the outcome in the same way as you submit your request.
Consent to the processing of personal data
By providing your consent to the processing of your personal data, you grant Ing. Andrea Saynyková - LAMA, with registered office at Obišovce 54, 04481 Obišovce, ID No.: 47985984 (hereinafter referred to as the "Controller"), pursuant to § 11 of Act No. 18/2018 Coll. (from 25.05.2018 within the meaning of Article 6(1)(a) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data [hereinafter referred to as "GDPR"]), express consent to the processing of his/her personal data in the scope of name and surname, telephone number, e-mail. (hereinafter referred to as "personal data").
A detailed description of the privacy policy can be found on this page:
https://www.lama-bfc.sk/zasady-ochrany-osobnych-udajov/
The buyer declares that he provides his personal data voluntarily for the correct execution of the order. The Operator declares that it will not disclose the Buyer's personal data to any third party, except to the shipping company for the delivery of goods or services, and except as provided for in these General Terms and Conditions. The provision of personal data with the voluntary consent of the customer is a necessary condition for the operator to be able to send you sales and marketing information. This consent is given voluntarily by the customer, and as a customer you have the right to withdraw this consent at any time via an online electronic form on our website:
https://www.lama-bfc.sk/formular-na-zrusenie-spracovania-osobnych-udajov/
Final provisions
The seller is not subject to VAT.
Registration is not a condition of purchase.
The invoice (tax document) for the purchase is automatically sent electronically. If the consumer wishes, the invoice can be sent in paper form.
By placing an order, the buyer confirms that he agrees to these general terms and conditions and will abide by them.
The Seller reserves the right to amend these General Terms and Conditions without prior notice to the Buyer. In the event of a change to the General Terms and Conditions, the entire purchase process shall be governed by those General Terms and Conditions that were in force at the time the order was placed by the Buyer.
These General Terms and Conditions come into force and effect on 01.01.2020.
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